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Service points for Shopify

Service points offer your customers an improved experience by selecting the location where the shipment is delivered. General information about service points can be found here.

Setting up service points

Make sure your Shopify is connected to your SendCloud account correctly. After this is done, visit the settings page of the shop in SendCloud. The screen as shown below appears.


Click on "Service point". It will open a list of available carriers. Choose the carriers that you would like to enable to your customers.

Setting up the shipping method

To let users pick a service point during checkout, you need to add a shipping method with a name that contains at least one of the following phrases on your shop in Shopify admin:

  • "service point delivery" for English
  • "servicepunt levering" for Dutch
  • "paketshop zustellung" for German
  • "livraison en point relais" for French
  • "service point relais" for French

This needs to be setup via your shop's back office. First go to "Shipping methods" on the settings page, as shown below.

Then add a shipping method on the Shipping Zone that you want to enable the service point with names as described above.


Customer experience

When your customer is in the checkout procedure they get the option to choose between the shipping methods you set up in the back office. One of these methods should be the "service point delivery" method.

After the checkout on the thanks page, if the customer has selected the proper shipping method a button will appear offering them the option to select a service point: a map will be shown with locations of service points nearby.