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Service points for Lightspeed

Service points offer your customers an improved experience by selecting the location where the shipment is delivered. General information about service points can be read here.

Setting up service points

Make sure your Lightspeed is connected correctly. After this is done, visit the settings page of the shop in SendCloud. The screen as shown below appears.

Click on "Service point" opens a list of available carriers. Choose the carriers that you would like to enable to your customers.

Setting up the shipping method

To let users pick a service point during checkout your Lightspeed needs to have a shipping method with a name that contains at least one of the following phrases:

  • "service point delivery" for English
  • "servicepunt levering" for Dutch
  • "paketshop zustellung" for German
  • "livraison en point relais" for French

This needs to be setup via your shop's backoffice. First go to "Shipping methods" on the settings page, as shown below.

Than add a shipping method with names as described above. After your are done, it should appear in the overview:

Customer experience

When your customer are in the checkout procedure they get the option to choose between the shipping methods you setup in the backoffice. One of these methods should be the "service point delivery" method.

If your customer selects this method during checkout a button appears. Offering them the option to select a service point: a map will be shown with locations of service points nearby. 

Important note for users of the "native servicepoint" implementations in Lightspeed

Carriers like bpost and PostNL offer special checkout modules to integrate service point shipping methods in Lightspeed. Those checkout modules register data in a different way. We do not support those implementations any longer. If you want to offer service point delivery shipping methods to your user you should use the SendCloud implementation.